1. Service Provider Information

Company Name: DDCS Szoftver Ltd.
Registered Office: 1125 Budapest, Istenhegyi út 101/D, Hungary
Company Registration Number: 01-09-376037
EU VAT Number: HU28834553

Managing Director: Zoltan Csaja

Email: info@omegames.co.uk
Phone: +36 30 827 8525

Main Website: omegames.co.uk
Omega MES Platform: omegames.co.uk

The Provider operates international B2B software and cloud-based manufacturing solutions under the Omega MES brand.

 

2. Hosting & Infrastructure Providers

2.1 Website Hosting Provider

Provider: Bluehost Inc.
Address: 5335 Gate Parkway, Jacksonville, Florida 32256, USA
Website: https://www.bluehost.com
Email: support@bluehost.com

2.2 Cloud Application Hosting Provider

Provider: Heroku – Salesforce Inc.
Address: 415 Mission Street, 3rd Floor, San Francisco, California 94105, USA
Website: https://www.heroku.com
Email: heroku-abuse@salesforce.com

Heroku infrastructure is used for hosting and operating Omega MES cloud services and related application components.

 

3. Third-Party Service Providers & Data Processors

 

The Provider uses selected third-party platforms and processors to deliver services, manage customer relationships, marketing communication, analytics, payments, and cloud infrastructure.

These may include:

• HubSpot – CRM and customer relationship management

• Sender.net / Sender – email marketing and communication services

• Stripe – payment processing

• WooCommerce – e-commerce functionality

• Google services – analytics, search, maps, and related services

• Meta Platforms (Facebook/Instagram) – marketing and remarketing services

• LinkedIn – business marketing and communication

• TikTok – advertising and social media communication

These providers may process personal data on behalf of the Provider in accordance with applicable GDPR regulations and their respective Data Processing Agreements (DPA).

4. International Data Transfers

Some third-party providers used by the Service Provider may process or store data outside the European Economic Area (EEA), including in the United States.

Where required, such transfers are carried out using appropriate safeguards, including:

• Standard Contractual Clauses (SCCs)

• GDPR-compliant Data Processing Agreements

• Adequacy decisions where applicable

5. Social Media Presence

The Provider maintains official business profiles on various social media platforms, including:

• Facebook

• LinkedIn

• TikTok

• YouTube

• Google Business Profile

Users interacting with these platforms are also subject to the privacy policies and terms of the respective platform operators.

6. Legal Notice

6.1 Copyright & Intellectual Property

All content published on this website and within the Omega MES platform, including but not limited to:

• software,

• source code,

• documents,

• graphics,

• logos,

• videos,

• product descriptions,

• training materials,

• and other intellectual property,

is protected by copyright and applicable intellectual property laws.

Any unauthorized copying, modification, distribution, resale, or commercial use is prohibited without prior written permission from the Provider.

6.2 Liability for Content

The Provider makes every reasonable effort to ensure that the information on this website is accurate, complete, and up to date.

However, the Provider assumes no liability for:

• inaccuracies,

• omissions,

• temporary unavailability,

• outdated information,

• or technical interruptions.

6.3 Liability for External Links

This website may contain links to external third-party websites.

The Provider has no control over external content and therefore assumes no responsibility for the contents, privacy practices, or availability of external websites.

6.4 SaaS Service Availability

The Omega MES cloud platform is provided on a best-effort basis.

While the Provider aims for high availability and operational continuity, uninterrupted access to the platform cannot be guaranteed at all times due to:

• maintenance,

• infrastructure issues,

• third-party outages,

• internet connectivity problems,

• or force majeure events.

7. GDPR & Data Protection

The Provider processes personal data in accordance with:

• Regulation (EU) 2016/679 (GDPR)

• applicable Hungarian data protection laws

• and relevant international data protection standards.

Users may exercise their rights regarding:

• access to personal data,

• rectification,

• deletion,

• restriction of processing,

• objection,

• and data portability

by contacting the Provider via email.

Further details are available in the:

• Privacy Policy

• Cookie Policy

• Data Processing documentation

published on the website.

8. Marketing Communication

Users may receive marketing or informational emails only where permitted by applicable laws or based on valid consent.

Users may unsubscribe from marketing communication at any time via the unsubscribe link included in emails or by contacting the Provider directly.

9. Dispute Resolution

9.1 Contact

For complaints or disputes, Users may contact:

info@omegames.co.uk

9.2 EU Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr/

9.3 Applicable Law

This website and related services shall be governed by Hungarian law and applicable European Union regulations.

10. Contact Information

DDCS Szoftver Ltd.
1125 Budapest, Istenhegyi út 101/D
Hungary

VAT Number: HU28834553

Email: info@omegames.co.uk
Website: omegames.co.uk