PRIVACY POLICY
- Company Name: DDCS Szoftver Ltd.
- Registered Office: 1125 Budapest, Istenhegyi út 101/D, Hungary
- Company Registration Number: 01-09-376037
- Tax Number: HU28834553
- Email Address: info@omegames.co.uk
- Website: https://omegames.co.uk
3. Scope of Processed Personal Data
3.1. The Provider may process the following categories of personal data:
- Full name
- Company name
- Billing and shipping address
- VAT / Tax number
- Email address
- Phone number
- Username and encrypted password
- Subscription and order information
- IP address
- Browser and device information
- Login and activity logs
- Support ticket communications
- Marketing and newsletter preferences
3.2.The Provider does not intentionally collect special categories of personal data as defined by Article 9 GDPR.
4. Purpose and Legal Basis of Data Processing
4.1. Personal data is processed for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Account registration and service access | Contract performance |
| Subscription management | Contract performance |
| Billing and invoicing | Legal obligation |
| Customer support and ticket handling | Legitimate interest |
| System security and fraud prevention | Legitimate interest |
| Service improvement and analytics | Legitimate interest |
| Marketing communications and newsletters | User consent |
| Compliance with legal obligations | Legal obligation |
4.2. Users may withdraw their marketing consent at any time via unsubscribe links or by contacting the Provider.
5. Data Retention
5.1.Personal data is retained only for as long as necessary for the purposes described above.
5.2. Retention periods may include:
- Account and subscription data: during the active subscription period and up to 5 years after termination
- Billing and invoicing records: up to 8 years in accordance with Hungarian accounting and tax regulations
- Customer support records: up to 3 years after ticket closure
- Marketing consent records: until consent withdrawal
5.3. After the retention period expires, personal data is securely deleted or anonymized.
6. Data Sharing and Transfer
6.1. The Provider may share personal data with trusted third-party service providers necessary for operating the Service.
6.2. These may include:
- Hosting providers and cloud infrastructure services
- Payment processing providers
- CRM and customer communication systems
- Newsletter and email delivery providers
- Analytics and security services
6.3. The following third-party providers may process personal data on behalf of the Provider:
- HubSpot – CRM and marketing automation
- Sender.net – email marketing and newsletter distribution
- Stripe – payment processing
- Bluehost – website hosting
- Heroku (Salesforce Inc.) – application hosting infrastructure
6.4. Some data may be transferred outside the European Economic Area (EEA). In such cases, the Provider ensures appropriate safeguards in accordance with GDPR requirements, including Standard Contractual Clauses (SCCs) where applicable.
6.5. The Provider does not sell personal data to third parties.
7. User Rights
7.1. Under GDPR, Users have the following rights:
- Right of access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to data portability
- Right to object
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
7.2. Requests related to personal data can be submitted via email to:
7.3. The Provider will respond to requests within the deadlines required by applicable law.
8. Data Security
8.1. The Provider implements appropriate technical and organizational measures to protect personal data, including:
- SSL encrypted communication
- Password encryption and secure authentication
- Access control and authorization systems
- Regular software updates and security monitoring
- Backup and disaster recovery procedures
8.2. Despite reasonable security measures, no internet-based system can guarantee absolute security.
9. Cookies and Tracking Technologies
9.1. The Service uses cookies and similar technologies to:
- Ensure website functionality
- Improve user experience
- Analyze website traffic
- Support marketing and advertising activities
9.2. Users may manage cookie preferences through their browser settings or the cookie consent banner displayed on the website.
9.3. For detailed information regarding cookies, please refer to the Cookie Policy.
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10. International Users
10.1. The Service is available internationally for business customers (B2B).
10.2. By using the Service from outside Hungary, Users acknowledge that their data may be processed and stored within the European Union or in countries where the Provider’s service providers operate under GDPR-compliant safeguards.
11. Changes to This Privacy Policy
11.1. The Provider reserves the right to modify this Privacy Policy at any time to reflect legal, technical, or business changes.
11.2. Updated versions will be published on the website with the revised effective date.
12. Contact and Complaints
12.1. If Users have any questions regarding this Privacy Policy or personal data processing, they may contact:
DDCS Szoftver Ltd.
Email: info@omegames.co.uk
Website: https://omegames.co.uk
12.2. Users also have the right to file a complaint with the competent data protection authority.
For Hungary:
National Authority for Data Protection and Freedom of Information (NAIH)
Website: https://www.naih.hu
